Overview
Unless otherwise indicated, our products come with a 1 year warranty. If 1 year has passed since your purchase, we can’t offer you a full refund or exchange.
Non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item that is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 1 year after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, use the contact form to get in touch.
Posting returns
To return your product, you should post it to K-tec Systems Ltd, 65 Moorhouse Road, Carlisle, Cumbria, CA2 7LU.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.
Need help?
Use the contact page to get in touch with questions related to refunds and returns.